Return Overview
At Anecms, we strive to ensure that our customers are satisfied with their purchases. However, if for any reason you are not completely happy with your order, we offer a straightforward return policy to make the process as easy as possible.
Return Eligibility
To be eligible for a return, please ensure that:
- Initiate a return request within 14 days of receiving the goods.
- The item(s) are unused, in their original condition, and have all tags attached.
- You have the original receipt or proof of purchase.
Return Process
Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
Prepare Your Package: Securely pack the item(s) in their original packaging, if possible. Include the original receipt or proof of purchase in the package.
Shipping Your Return: Ship your return to the following address:
2582 Ridge Dr Broomfield, CO 80020 United States
Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your return and inspect the item(s), we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team at [email protected]. Exchanges are subject to product availability. If the item is not available, we will process a refund according to our refund policy.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including but not limited to:
- Underwear
- Swimwear
- Final sale items
These items are clearly marked as non-returnable on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details of the product. We will arrange for a replacement or refund as quickly as possible.
Return Shipping Costs
Return shipping costs are the responsibility of the buyer. These costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.
Order Tracking
Once you ship your return, please provide us with the tracking number. This helps us monitor the return and ensure timely processing.
Contact Us
If you have any questions or need further assistance regarding your return, please do not hesitate to contact our customer service team at [email protected].
Commitment to Customer Satisfaction
At Anecms, we are committed to ensuring customer satisfaction. We value your feedback and strive to improve our products and services continuously. If you have any comments or suggestions, please feel free to share them with us.
Thank you for shopping with Anecms. We appreciate your business and look forward to serving you again.